Shipping Policy

Where we ship

We ship CarryMore to eligible addresses in the United Kingdom and Australia with free tracked delivery. Any additional available destinations and their charges are shown in secure checkout before payment.

Processing time

Orders are normally prepared within 1–2 business days. Orders placed on weekends or holidays begin processing on the next business day. Additional time may be required during holidays, unusually high order volume, address reviews, or events outside our reasonable control.

Delivery estimate

Delivery to the United Kingdom and Australia is currently estimated at 7–12 business days after processing. All delivery dates are estimates, not guarantees. Customs, weather, carrier delays, service interruptions, and local conditions may affect delivery.

Shipping charges and duties

Tracked shipping to eligible United Kingdom and Australian addresses is $0 for both the single-bag and Buy 1, Get 1 Free offers. Import duties, taxes, or handling charges assessed by local authorities are not included and remain the customer’s responsibility.

Tracking

When tracking is available, it will be sent to the email address used at checkout after the carrier accepts the package. Tracking can take time to update after a label is created.

Shipping addresses

Customers are responsible for entering a complete and accurate delivery address. Contact us promptly if an address needs to be changed. We cannot guarantee changes after an order enters fulfillment.

Additional shipping charges may apply if a package is returned because the address was incomplete, incorrect, refused, or otherwise undeliverable.

Missing or damaged packages

If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, and the carrier. Then contact us with your order number and tracking details.

If the parcel or product arrives damaged, keep the packaging and send us clear photographs so we can review the issue.